Guests consistently praise the hotel's excellent location, with multiple reviewers highlighting its central and perfect placement in Luzern, as noted by Angela and Niamh who found it "very central to everything." The accommodations are described as beautiful, spacious, and comfortable, with Ryan mentioning rooms that "felt like they had just been updated" and Lai appreciating a "nice view." The staff are frequently commended for their professionalism, helpfulness, and friendliness, as experienced by Lai and Hillary. Furthermore, the food at the restaurant is rated as good and excellent by Lai and Hillary respectively, contributing to an overall outstanding guest experience.