Guests consistently praise the hotel's exceptional staff, describing them as "super friendly" and "caring," with reviewers like Bill noting they "really went the extra mile to ensure a great stay." The location is highlighted as a significant strength, being "nice" and "very good," offering convenient access to Luxembourg, Germany, and France, as noted by Matyas. Reviewers also commend the comfortable and clean rooms, with Valletta experiencing the "best comfy bed." The dining experience receives acclaim, with an "excellent" and "delicious" breakfast selection and the enjoyable open coffee/tea service. The hotel fosters a welcoming atmosphere, making guests feel at home, and offers wonderful facilities like a relaxing patio and garden.