Guests consistently praise the hotel's exceptional location, described as "one of the best locations in Sorrento" by Shir, offering convenient access to Piazza Tasso, the promenade, harbor, and train station. The breakfast receives widespread acclaim, with Shir noting it's "wonderful and offers an excellent selection of cakes and desserts, as well as fresh fruits and vegetables," complemented by a "charming garden filled with citrus trees." The staff are highlighted as a major strength; John remarks on "amazing staff," and Ciaron states, "The staff were amazing and nothing was a problem," providing excellent recommendations. Overall, the experience is deemed "perfect" by Carolyn, with Shir specifically mentioning a honeymoon upgrade and renovated bathrooms, contributing to a "wonderful time" as expressed by Ciaron.