Guests consistently praise the exceptional customer service and the beautiful, serene surroundings of the hotel. Reviewers highlight Jo, the owner, as an "excellent host" and a magnificent example of customer service, ensuring a memorable experience. Accommodations, such as the Lavender Cottage, are described as "incredibly clean," featuring well-equipped kitchens, comfortable beds, and cozy rooms. The tranquil and beautiful grounds contribute to an overall atmosphere of peace and relaxation, making it a highly recommended destination for creating "memories of a lifetime."