Guests consistently praise the hotel's exceptional staff, described as "friendly" and going "above and beyond to our every need" (Rosaleen, Nancy). The "great location to downtown" (Steve) and proximity to attractions like the ferry to Pelee Island (Veronica) are highlights. Visitors enjoyed the "cool ambience" (Steve) and the "wonderful atmosphere" (Veronica), noting the charming conversion of an old house into an inn with updated amenities. The dining experience received rave reviews, with guests enjoying "delicious" meals, including an "amazing, out of the ordinary" breakfast and a "best stir fry I've ever eaten" (Judy). Rooms are described as "beautiful" (Veronica), and the overall experience is one of delight.