Guests consistently praise the hotel's excellent location, with Suzanne describing it as a "great location" and Karen noting it's "in an excellent position, in the centre of Melbourne." The staff receive widespread acclaim for their friendliness and helpfulness; Suzanne mentions "delightful staff," Karen highlights that staff were "friendly and polite, very helpful," and Jaxson found "the staff sensastional." Cleanliness is another strong point, with Karen noting the hotel was "very clean and comfortable" and Yu-chieh appreciating that it was "cleaned." The breakfast is also a standout, described as "great" by Suzanne, "lovely" by Koswatte, and featuring a buffet with an omelette station as noted by Karen. The overall experience is overwhelmingly positive, with Jaxson declaring "Everything was sensastional, from the room to facilities to the staff to the location sensastional all round."
