Guests consistently praise the exceptional location of this hotel, with many highlighting its proximity to the Zermatt railway station and easy access to restaurants and shops, as noted by Prasenjit. Reviewers frequently commend the outstanding staff, describing them as "very friendly and helpful" (Karen), "warm and customer centric" (Prasenjit), and "friendly and kind" (Allen). The hotel's design and cleanliness also receive high marks, with Allen describing the apartment as "clean, quiet, comfortable and the decor was recently updated." Guests particularly enjoyed the breakfast offerings, with Helen calling them "Best breakfasts" and Prasenjit stating the breakfast was "awesome." The rooms are frequently mentioned as comfortable and well-appointed, with Karen noting the "bed very comfortable and pillows were very nice" and Allen appreciating the view of the Matterhorn. Overall, guests like Prasenjit express that it is "absolutely great hotel! One of the best hotels that I have ever stayed."