Guests consistently praise the hotel's exceptional offerings, highlighted by generously sized and very spacious rooms, ensuring a comfortable stay. The staff are frequently commended for being "very helpful and friendly" (Russell, Justina), going above and beyond to accommodate guest requests, including creating custom dishes not on the menu. The dining experience is a significant draw, with a "really tasty restaurant" (Margaret) and a "nice breakfast" (Patrick) being particular highlights. The hotel also features an "amazing terrace" (Justina) and a beautiful pool and terrace on the top floor, offering stunning views. Furthermore, the hotel demonstrates a strong commitment to dietary needs, with the chef at Whale Hotel "able to prepare many gluten free Thai dishes" (Victoria), even for those with Coeliac disease. Overall, guests report a "great" (Justina) and positive experience, underscoring the hotel's dedication to quality service and guest satisfaction.
