Guests consistently praise the hotel's tranquil atmosphere, with reviewers like Mauro describing it as "pleasant, nice and quiet" and also noting the "ambiance was nice, quiet and lovely." The location is highlighted as "fantastic" by Tyler, offering convenient access to downtown Toronto exploration via walking or public transport. The staff receive commendations for being "super welcoming," "attentive and helpful," and going above and beyond, as exemplified by Nichole's complimentary upgrade to a suite, which provided a "comfort like home." Rooms are described as "immaculately clean" with comfortable beds and an "open" layout. Overall, the experience is highly positive, with Chervonne summarizing it simply as "Everything" positive.
