Guests consistently praise the hotel's exceptional service and amenities. Luke highlights the "friendly helpful staff" and "spotlessly clean and lovely clean rooms" in a "great location." Saadiya echoes this sentiment, commending the "friendly and accommodating" staff and "absolutely on point" housekeeping, noting that "rooms are large and well appointed" with "great quality towels and linens." Sian appreciates the "comfortable room and huge bathroom" and a "massive range at breakfast." Vanapamala enjoyed the "proximity to major attractions" and the ease of check-in, mentioning that "rooms were big and city view was just so good." Thi simply describes the hotel as "nice and clean." The overall guest experience is one of high satisfaction, with particular strengths in staff attentiveness, pristine accommodations, and prime locations.