Guests consistently praise the exceptional hospitality offered by the welcoming and friendly family who run this establishment. Reviewers highlight the warm welcome, including "delicious welcome juice" (Paul) and fresh fruit juice (Lukáš), creating a super friendly family atmosphere (Donald). The staff are described as kind and helpful, assisting with "arranging to see the Ancient City" (Ewan) and planning trips. Cleanliness is a recurring positive, with mentions of "very clean" rooms (Paul, Barkin) and "nice and clean facilities" (Ewan). Guests also enjoyed delicious breakfast and dinner, with authentic Sri Lankan meals being a highlight (Donald, Barkin). Rooms are noted for comfort, with a "comfy" bed (Donald) and an "excellent newer bathroom" with strong hot water (Paul, Donald). The convenient location is also frequently mentioned as a significant advantage. The overall experience is summarized as one of generous services and an amazing hospitality, making it a place where guests feel truly welcome and at home.