Guests consistently praise the exceptional hospitality and service at this hotel. Reviewers highlight the incredibly friendly and supportive family who go above and beyond, with Marco noting they "even drove me around with their Tuk Tuk for no extra cost." The staff, including Wasaa, are described as "super friendly, cheerful and helpful" (Alex), making guests feel "very safe and welcome" (Erika). The accommodation itself is lauded for its cleanliness and comfort, with rooms being "very clean and nice" (Marco) and finished to a "high standard with a lot of attention to detail" (Charis). The food receives rave reviews, with Thomas calling it "incredible" and Charis describing dinners as "a feast." Guests also enjoyed the value, finding it "very economical for what you get" (Marco) and a "great hangout spot to rest ahead of the Safari" (Charis).