Guests consistently praise the exceptional quality of their stays, highlighting the hotel's beautiful and well-restored property, often described as "tucked away" and "peaceful" offering a tranquil escape within the city. The staff are repeatedly commended for their outstanding attentiveness and friendly service, with special mentions for their helpfulness and making guests feel truly special. Rooms are noted for being spacious, clean, comfortable, and beautifully decorated with all necessary amenities. The dining experience is a significant highlight, with delicious and well-prepared meals, including exceptional breakfast and dinner options, with one guest stating the fish curry was "genuinely the BEST meal we had during our entire trip". The overall experience is consistently described as memorable, wonderful, and feeling like a "special" occasion.