Guests consistently praise IBIS for its exceptional hospitality and welcoming atmosphere, with reviewers like Paola and Silvano from Italy describing Sarangha and her husband Sarath as "very kind and helpful people, always smiling" and treating them "as if we were family." The hotel's cleanliness and maintenance are repeatedly highlighted, with Iddamalgoda noting the property is "immaculately maintained." Service is described as "superb and friendly," with staff always "ready to assist with a smile." Guests enjoyed "very tasty homemade meals" and a choice of breakfast options, with Olof mentioning they "could choose western or Sri Lankan breakfast." Rooms are highlighted as "comfortable, clean and spacious," with Olof specifically mentioning "Big room with two AC units." Facilities like the "lovely swimming pool" are well-maintained and contribute to a "calm and serene environment." The hotel also excels at arranging activities, such as a "wonderful safari experience" at a reasonable price. The overall experience is consistently rated as excellent, leading to strong recommendations and desires to return.
