Guests consistently praise the hotel's exceptional location, noting its prime position "just right opposite of the main train station" (Xin) and "Absolutely centrally located" (Samrat), offering "easy access" across the plaza. The staff are frequently highlighted for their friendliness and helpfulness, with the front desk providing a "really nice touch" by addressing guests by name upon arrival (Xin). Service quality is also commended, with the hotel accommodating special requests like rooms being close together and early check-in (Xin). Guests describe rooms as "large comfortable" with "great shower" (Rod) and report that rooms were clean. The breakfast selection is described as "delicious" (Xin), and the hotel's facilities, including a spacious lobby and bar area, are appreciated. Overall guest experiences are overwhelmingly positive, with one reviewer stating their stays were "perfectly fine" (Serhii).