Guests consistently praise the hotel's excellent location, with multiple reviewers highlighting its "perfect location" (Musa) and proximity to Oita main train station, department stores, and shopping areas. The hotel boasts exceptionally friendly and helpful staff, described by Johann as "Very friendly staff" and by Neville as "very nice to us," even accommodating guests with limited Japanese. The spacious rooms are a notable positive, and the breakfast experience is also commended for being "pretty authentic Japanese" and served in a "really nice restaurant area" (Neville). The convenience of an on-site store adds to the overall positive guest experience.