Guests consistently highlight the exceptional service provided by the attentive and friendly staff, with Anastasia noting, "Our requests were followed through and immediate communication via email." Nikki praises the staff as "always lovely to deal with," echoing Pallab's sentiment about "helpful staff." The hotel is commended for its cleanliness, described as "beautiful and clean" by Anonymous. Nikki also values the "comfy bed" and the hotel's excellent "location," which offers "easy access to the city by car or tram." Michelle found it conveniently located "walking distance to Leonda by the Yarra." The overall experience is rated highly, with guests returning due to the "perfect blend of wellness amenities, eco-friendly design, and convenient Richmond location," making it "Highly recommended for both business and leisure travelers." Anonymous further adds, "incredible amenities. I could not fault it!"
