Guests consistently praise the hotel's exceptional staff, with Mart noting "very friendly personnel" and Alex highlighting "staff were great." The breathtaking location and stunning views are a recurring theme, described by Katherine as "completely breathtaking" and by Alex as "great location, views are great." The culinary experience is also a significant strength, with reviewers like Diana calling the food "Yammi" and Katherine stating it was "the best I had during my entire time in Sri Lanka." Guests also enjoyed the pleasant amenities, including a "nice pool" as mentioned by Alex and Mart. Overall, the hotel offers a cozy, beautiful, and amazing experience, making it a cherished destination for many.