Guests consistently praise Ella Nine Peaks for its exceptional service and beautiful surroundings. Reviewers highlighted the attentive and friendly staff, with Farhana specifically commending Roshan and Bandara for their excellent care and the "amazing food" served, noting Bandara as "the best cook." Ishwari appreciated the "attention to detail in rooms and clean bathrooms with helpful staff." Thanuja found the location "very peaceful...into the greenary" and enjoyed the "Lovely Breakfast" with "a variety of options," emphasizing the staff's hospitality that made her "feel like home." The overall experience is described as wonderful and highly recommended, with guests wishing they could stay longer.