Guests consistently praise this hotel, with many highlighting its excellent location, a key factor in their positive experiences. The hotel's style, often described as vintage and glamorous, along with its renovated rooms, contributes to a stylish and comfortable stay. The staff frequently receive commendations for being amazing, helpful, friendly, and providing personalized service, creating a welcoming and special atmosphere for visitors. The cleanliness and comfort of the rooms are also frequently mentioned as significant positives. While overwhelmingly positive, a few minor areas for improvement were noted. Some guests found the absence of a kettle in the room to be an inconvenience requiring an extra request. Additionally, the closure of the spa on specific days and a perceived lack of lobby space were mentioned as drawbacks by a small number of reviewers.

Guests frequently praise the hotel's exquisite property and spectacular accommodations, often highlighting the exceptional service and the staff's kindness and attentiveness. The hotel is recognized for its iconic status, luxurious facilities, and an unbeatable location in the heart of the city, making it a dream destination for many. Dining experiences at the restaurants and champagne bar are also frequently mentioned as divine. However, some guests noted areas for improvement. Concerns were raised about the service at the Champagne Bar, and a lack of sufficient staff at the hotel entrance. Additionally, some reviews pointed out issues with the rooms being dated and drafty, leading to cold temperatures, and occasional cleanliness oversights in less visible areas. Inconsistent services like the absence of bottled water or tea/coffee stations in upgraded suites and a lack of turndown service were also mentioned as drawbacks.

Guests frequently praise the hotel for its fantastic location and the exceptional cleanliness of its rooms. Many reviewers highlighted the superb quality of the staff, describing them as superb and very willing to help. Positive comments also extended to the comfortable rooms and the outstanding service, with some noting the unique historical charm of the establishment. However, some guests expressed concerns regarding the limited communal spaces, with the entrance and lobby area being described as small and lacking an atmosphere for relaxation. The breakfast experience also received mixed feedback, with some finding it unsatisfactory and expensive. Additionally, a few reviewers felt the hotel was overpriced relative to certain aspects of the experience, such as the size of the bathrooms or the availability of amenities in the rooms.