Guests frequently praise this hotel for its excellent staff, who are consistently described as awesome, accommodating, and providing great service. The property is noted for its cleanliness and accessibility, with accessible rooms being particularly well-received. Many reviewers also highlighted the convenient location, comfortable beds and pillows, and the nice, spacious suites. The lobby and breakfast areas were also considered pleasant spaces for socializing. However, some guests have expressed a desire for updates or refreshes in certain areas of the hotel. A recurring concern is the breakfast offering, which some find monotonous or not as good as in the past, with one suggestion to extend breakfast hours. A few reviewers noted issues with cleanliness, specifically mentioning dust in rooms, and one guest felt there was a need for more light in the kitchen area.

Guests frequently praised the hotel's cleanliness, with several reviewers highlighting the well-maintained property and rooms. The hotel's location was also a recurring positive, along with the quality of the food, including the enjoyable experience of fresh cookies. Some guests appreciated the on-site bar, finding it a convenient amenity for relaxing. The decor and spaciousness of suites were also mentioned as stand-out features by some visitors. However, a number of guests encountered issues that detracted from their stay. A common concern was the lack of complimentary breakfast, with some finding the pricing high given this omission. Maintenance issues, such as a clogged bathtub, were reported. Several reviewers also noted unpleasant odors, specifically mentioning a strong smell of weed in common areas, and poor sealing around doors allowing noise and smells to travel. One significant experience involved a booking discrepancy where a reserved room type was unavailable, leading to a difficult situation for the guest.