Guests consistently praise the hotel's exceptional staff, who are described as welcoming, friendly, helpful, and providing lovely service. Many reviewers highlighted the convenient location, with easy access to metro stations and bus stops, making it simple to reach attractions. The breakfast also received positive remarks, often noted as good or delicious. The cleanliness of the property and rooms was frequently mentioned as a strong positive point.
However, a recurring concern among guests is the size of the rooms, with several descriptions pointing to them being small, tiny, or not very spacious. A significant point of dissatisfaction for some was the lack of sound insulation, leading to audible disturbances from neighboring rooms and hallways.