Guests frequently praise this hotel for its historic charm and excellent location in the heart of town, making it ideal for exploring or as a stop on the Camino. Many reviewers highlight the spacious and comfortable rooms, friendly and helpful staff, and the quality of the food, particularly breakfast, which has been described as exceptional. The hotel's setting within an old palace adds to its appeal, with some guests noting good value for money and interesting art. However, some areas for improvement have been noted. A few guests experienced issues with breakfast and dinner service, suggesting inconsistency. Bathroom configurations, particularly with showers, have been a concern for some, with comments about weak water flow, insufficient hot water, and potential slipperiness. A significant concern raised by one guest was the discovery of bed bugs in their room, which was not adequately addressed by the staff.