Guests frequently praise the hotel for its peaceful and serene atmosphere, making it an excellent escape. The spa facilities, including pools, saunas, and treatments, are a significant highlight for many. Reviewers also appreciate the friendly and helpful staff, with a particular mention of receptionists. The rooms are often described as comfortable and well-equipped, with some noting large beds and adequate kitchen facilities. However, some guests have experienced issues with breakfast, citing limited options or a lack of freshness in packaged items. Cleanliness was a concern for one reviewer regarding the fridge. Parking availability near the property is also noted as limited. A few guests felt the online room depictions did not accurately represent their experience, with some rooms being described as dark and small, and a lack of basic amenities like teabags.

Guests consistently praise the hotel's excellent location, particularly its convenience for motorway travel and ferry connections. The friendly and helpful staff are frequently mentioned as a positive aspect of the stay. Reviewers also appreciate the availability of a heated pool, dog-friendly facilities, and the quality of the on-site restaurant, noting that evening meals are a good option after a long journey. The cleanliness and warmth of the rooms also received positive comments. A recurring concern among guests is the absence of tea and coffee making facilities in the rooms. Some also noted that towels could be improved. While the location is generally seen as a major advantage, one guest experienced a less convenient room placement for their dog. Breakfast was considered somewhat overpriced by one reviewer.