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Guests consistently praise the hotel for its beautiful location, stylish and well-appointed rooms, and the exceptional friendliness and helpfulness of the staff, who are noted for making guests feel welcome even with language barriers. The overall aesthetic of the property is frequently highlighted as spectacular and tastefully decorated, contributing to a positive and memorable experience. Many reviewers also enjoyed the quality and freshness of the breakfast offerings. While overwhelmingly positive, a few guests noted minor areas for potential enhancement. These include the absence of ceiling fans in rooms, and on occasion, the unavailability of advertised facilities like a snack bar. Some reviewers also found the hotel to be a bit distant from dining options. Additionally, one guest experienced noise from a neighbor's dog, and another found the initial reception unwelcoming.

Guests consistently praise the hotel for its stunning views, with many describing them as beautiful, amazing, and grand, particularly of the harbor. The accommodations are frequently noted as spacious, modern, clean, and comfortable, with positive remarks on the quality of beds and showers. The apartments are generally well-equipped, offering a good kitchen and ample space for guests to enjoy their stay. However, several guests highlighted recurring concerns. A significant number of reviews mentioned the inconvenience of collecting keys from a location separate from the apartment. The lack of Wi-Fi was a common complaint across multiple stays, with some also noting that essential kitchen basics were not provided. Additionally, the property's location involves a steep walk with numerous stairs to access restaurants and the waterfront, which could be a challenge for some visitors.