Guests frequently praise the hotel for its welcoming atmosphere, comfortable accommodations, and excellent service. The restaurant is often highlighted for its good food and varied menu, with efficient and friendly service in both the bar and dining areas. Many reviewers found the hotel to be well-situated, clean, and offering nice facilities that contributed to an enjoyable stay. However, some guests have raised concerns regarding specific amenities. The internal pool was noted as being cold, and the jacuzzi was described as very small for the hotel's size. Additionally, the hammam lacked heated seats and steam. One significant issue involved an incident where staying guests felt unwelcome and disrespected due to an external event, leading to a negative experience with hotel security. There have also been comments about noisy rooms, unpleasant smells in accommodations, and a poor price-quality ratio in some instances.