Guests frequently praise the hotel's exceptional staff, highlighting their friendliness and attentiveness. The breakfast buffet receives consistent positive mentions for being tasty and well-stocked. Many also appreciate the hotel's convenient location within the city, offering easy access to shops and restaurants, and find the premises to be clean. The quietness of the rooms, even near a railway, is also a noted positive. However, some guests have raised concerns regarding room size, with both rooms and bathrooms described as small by some. Comfort issues with beds and mattresses have also been mentioned, as have difficulties with noisy neighbours. There's a recurring concern about the hotel's policy regarding card copies and deposits, which some found to be problematic and potentially illegal. Additionally, the absence of staff at the reception and inadequate heating have been noted as areas for improvement.