Guests frequently praise the hotel's excellent location, with many highlighting its proximity to the city center and its pleasant riverside setting. The helpful and friendly staff are also consistently noted as a strong positive, contributing to a welcoming experience. Additionally, the modern and quirky decor, along with amenities like parking for motorcycles and a functional gym, are appreciated by visitors. However, several guests have raised concerns about the hotel's lighting, describing it as dark throughout the property, including corridors and rooms, with insufficient natural and artificial light. The breakfast has been criticized for its limited choice and high price, with some items being unavailable. Some rooms have experienced noise disturbances, and maintenance issues such as a detached shower rail have been reported. The spa's additional cost was also mentioned as a drawback.