This hotel is frequently praised for its comfort, cleanliness, and stylish design, with many guests highlighting the exceptional breakfast offerings and the convenient location. Reviewers often commend the excellent staff and the positive overall experience, with some noting the value of secure parking. The hotel's layout, particularly in family rooms, is also a recurring positive point. However, some guests have noted potential drawbacks. Noise from nearby trams or the hotel's own restaurant could be an issue for some, especially for rooms on lower floors or those near the restaurant terrace. There are also comments regarding the shower design in some rooms and the perceived expense of breakfast. Additionally, one reviewer expressed that the embedded restaurant did not entirely meet their expectations.

Guests consistently praise the hotel's exceptional breakfast offerings, with many describing it as amazing, a feast, or 5-star quality. The service is frequently highlighted as great, friendly, and exceptional, with staff going above and beyond to accommodate guests, including those with disabilities. Cleanliness is also a recurring positive, along with good locations and excellent parking facilities. Comfortable rooms and good value are also appreciated. However, a few areas for improvement were noted. Some guests experienced issues with room amenities, such as a lack of baby beds or a desire for more in-room drink options. There were also comments regarding the practicalities of certain room designs, like steep mezzanine stairs or headroom in parking garages. Additionally, isolated incidents with cleanliness and the performance of the hairdryer were mentioned.

Guests consistently praised the hotel's excellent breakfast, with many highlighting its variety and quality, including unique offerings. The prime location was frequently mentioned as a significant advantage, being close to the beach and well-situated. Many reviewers found the rooms spacious and comfortable, with family rooms noted as being particularly well-equipped. The warm and welcoming staff, especially during breakfast service, also contributed to a positive guest experience. However, some guests experienced longer wait times during check-in. The availability and cost of parking were a recurring concern for several visitors. Additionally, while breakfast was generally well-received, some felt the breakfast room lacked charm and did not align with the hotel's overall standard. A few reviewers also noted that balconies offered less desirable views.