Guests consistently praise this hotel for its excellent location, which is described as central and convenient for exploring. The staff frequently receive commendations for being professional, knowledgeable, friendly, and helpful, contributing positively to the overall guest experience. Many reviewers also highlighted the attractive accommodations, with beautiful rooms, and some specifically mentioned a great view. The breakfast is often noted as a positive aspect, and the cleanliness of the hotel is also frequently mentioned. While overwhelmingly positive, a few areas for improvement were noted. Some guests found the breakfast to be less than ideal. There were also mentions of issues with room amenities, such as the absence of bathtubs or concerns about privacy with bathroom doors. For those arriving by car, reaching the hotel could be confusing. Additionally, some minor operational issues like slow lifts and slightly unusual bedroom lighting configurations were brought up.

Guests consistently praise this hotel for its exceptional service, with staff frequently described as friendly, helpful, and attentive, contributing to a top-notch customer experience. The hotel's ambiance is frequently highlighted as beautiful and atmospheric, with particular commendation for cleanliness and attention to detail throughout the property. Many guests enjoyed the comfortable rooms, well-maintained gardens, and the high quality of the food, especially at the bistro. The location is also noted as a significant advantage, being conveniently situated for exploring the city. While overwhelmingly positive, a few guests noted minor areas for improvement. Some found the breakfast to be a bit overpriced for the offerings. In one instance, a guest experienced an issue with room amenities, specifically faulty light switches and a non-functional television. There was also an isolated comment regarding inconsistent service in the bar area and a disappointing dining experience with a specific fish dish. One guest also felt their "luxury" room was a little small.