Guests frequently praise the hotel's stunning historic building, noting its beautiful architecture and how it blends modern comfort with historical charm. The central location is also a significant advantage, making it easy to explore the surrounding area. Many reviewers highlight the friendly and efficient staff, along with enjoyable dining experiences and pleasant breakfasts. The overall atmosphere is often described as relaxing and the value for money is considered excellent. However, some guests have reported issues with room comfort, such as beds being too soft or showers lacking power. Concerns have also been raised regarding room size for certain bookings, and the availability of opening windows. Navigating the hotel and its immediate surroundings can be complicated due to ongoing street works, impacting parking access and signage. A few reviews mention less than ideal experiences with front desk staff and cleanliness issues in rooms, alongside potentially overlooked safety concerns regarding building features.