Guests consistently praise the hotel's excellent condition and high-quality service. Many highlight the staff's willingness to go above and beyond, with one instance of the manager personally providing transportation when a taxi was delayed. The provision of late breakfast to rooms was also a positive experience for some. The hotel's cleanliness is also a notable positive aspect. However, some guests have raised concerns. One significant issue involved unexpected additional charges after booking and payment, leading to a feeling of untrustworthiness. Another noted point of improvement is that the staff's language proficiency appears limited to French, which could pose a challenge for non-French speaking guests. Breakfast was also mentioned as a negative point by one reviewer.