Guests consistently praise the hotel's excellent location, often highlighting its proximity to the port, ferry terminals, promenade, and dining areas. The rooms are frequently described as spacious and comfortable, with many appreciating the quality of the breakfast and the powerful showers. The staff also receive significant commendation for their kindness, welcoming nature, and efficiency in assisting guests.
However, some guests have noted areas for improvement. Noise disturbances from doors closing and plumbing issues were mentioned as impacting sleep. One reviewer found the hotel to be "slightly soulless," and while parking is available nearby, it is not on-site. Room temperature was also a concern for at least one guest.