Guests consistently praised the hotel's excellent location, often highlighting its proximity to the lake and convenient access to public transport. The breakfast received frequent commendation for its quality, variety, and enjoyable views. Reviewers also found the rooms to be well-equipped and spacious, with staff often described as friendly and helpful. However, some guests noted issues with noise levels from outside, particularly at night and in the early morning, with curtains being insufficient to block light. A few reviewers mentioned problems with room brightness, with some rooms feeling dark, and others experienced difficulties with shower temperature control and water pressure.

Guests frequently praised the exceptional facilities offered, including a range of amenities like swimming pools, a gym, and mini-golf, which were highlighted as ideal for families and children. The villas were described as perfect and comfortable, and the complex as an amazing overall experience. Many reviewers also noted the positive aspects of the beautiful gardens, the excellent restaurant food with a grand wine selection, and the helpful and exceptional service provided by the staff. However, some guests encountered issues. A few reviewers found the hotel restaurant to be difficult to get a reservation for dinner and suggested the pricing might be high for the room type and facilities provided. Specific concerns were raised about breakfast pastries, with a perception that quality did not match expectations. Additionally, some guests experienced inconvenience due to nearby construction, found the pools too cold, and noted inconsistent staff welcoming attitudes, with some feeling the service at breakfast was minimal.

Guests consistently praise the hotel's excellent location, often highlighting its proximity to attractions and beautiful lake views. Many reviewers found the rooms to be clean, comfortable, and well-equipped, with some noting recent renovations that enhanced their stay. The staff frequently receive positive mentions for being friendly, helpful, and accommodating. Breakfast options were generally considered good, with a decent variety available. However, several guests mentioned concerns regarding noise levels, particularly from nearby establishments or internal areas like stairwells and bathrooms. Some rooms were described as being small, and a few reviewers felt the beds or pillows could be more comfortable. Additionally, a lack of porter facilities was noted, and some guests were disappointed with rooms lacking a view.