Guests frequently praise the hotel's friendly and helpful staff, as well as its spa facilities, which have seen positive improvements. Many enjoyed the wellness breakfast and dinner options, and found the rooms to be spacious and comfortable. The new garden area and the connection to the spa were also highlighted as enjoyable aspects, with the water park being a particular draw for some visitors. The location was generally considered good, with convenient access to amenities. However, several recurring concerns were noted. The hotel's amenities, particularly rooms, are described by some as dated and in need of renovation. Issues with parking availability were mentioned, and the temperature of some pools was found to be too low. There are no kettles in rooms for hot beverages, and while the spa offers a pleasant experience, access can involve navigating nude areas, which may not suit all guests. Additionally, some found the overall pricing to be high, especially considering certain extra costs and the condition of some facilities.