Guests consistently praise the hotel's stunning appearance, ambiance, and prime location, which contributes to a relaxing and memorable stay. The beautiful surroundings, classy interiors, and overall vibe create a wonderful experience. Many reviewers highlight the friendliness and helpfulness of the staff, with particular appreciation for the welcoming reception and attentive service throughout their visit. The hotel is often described as an experience in itself, offering delicious food and a pleasant atmosphere. However, some guests noted areas that could be improved. Occasional understaffing, particularly during peak check-in and check-out times, led to delays. Issues with room amenities, such as inconsistent heating and noise from internal systems, were reported. Some guests also found certain aspects of room design inconvenient, like access to bathrooms, and a few mentioned a desire for more readily available food options later in the evening and a warmer pool temperature.