Guests consistently praise the hotel's exceptional staff, described as brilliant, very polite, friendly, and happy to help for anything, with special thanks to a receptionist for printing concert tickets. The rooms are frequently highlighted as fantastic and comfortable, offering ample space and cleanliness. The breakfast is celebrated for being fresh, delicious, and featuring a great variety. The hotel's excellent location, well-maintained facilities, and thoughtful touches like provided toothbrushes and customized thank you notes contribute to an outstanding overall experience, making stays memorable and highly satisfying.