Guests frequently praise the hotel's exceptional staff, with multiple reviews highlighting their friendliness, helpfulness, and willingness to go the extra mile, such as accommodating early check-ins without charge. Positive comments also extend to cleanliness, comfortable beds, and good value for money. Some guests found the breakfast plentiful and delicious, and the availability of good parking and a gym/wellness area were also appreciated.
However, a recurring concern is the hotel's location, which some guests found to be inconveniently far from the city center or stations, making it challenging for newcomers to navigate. A few reviews also noted that the furniture and bathrooms could benefit from updates, and one guest reported an issue with smoking in their room. Additionally, inconsistent restaurant service and lack of daily replenishment of amenities like tea and coffee in suites were mentioned as areas for improvement.
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