Guests frequently praise the hotel for its exceptionally friendly and helpful staff, contributing to a welcoming atmosphere. Many enjoyed the high-quality food, with both the restaurant and breakfast offerings receiving positive remarks. The hotel also boasts excellent facilities, including a pleasant swimming pool and a great Finnish sauna. Comfortable and clean rooms, along with attractive decorations, were also highlighted as significant strengths, and some found the location to be very convenient.
However, some guests noted that the hotel could benefit from updates and renovations, describing certain areas as "tired." Specific concerns included the lack of air conditioning in some rooms and a disappointing bathroom experience in a higher-tier room, featuring a shower over the bath. Noise from other rooms and disruptive children in the hallways were also mentioned. Additionally, some found the restaurant to be overpriced with limited lunch options, and pool amenities like lounge chairs were sometimes insufficient or not well-managed.