This hotel is frequently praised for its exceptional staff, who are consistently described as amazing, welcoming, attentive, and incredibly helpful. Guests also highlight the beautiful surroundings and location, along with lovely rooms, spaciousness, and cleanliness as major draws. The breakfast offerings are often commended for being fabulous and providing sufficient options, and facilities like the pool and gardens are also noted positively, making it a wonderful place for families. However, some guests have encountered significant issues with the hotel's booking system, reporting it as difficult and unresponsive. Concerns have also been raised regarding air conditioning, with some finding it inadequate or non-functional, leading to discomfort during warmer periods. Other areas for improvement include parking availability and charges, occasional cleanliness issues in dining areas, and minor room-specific problems like non-working amenities or bed comfort.

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