This hotel is frequently praised for its excellent value, friendly and efficient staff, and comfortable, clean rooms, many featuring spacious bathrooms with great showers. Guests appreciate the convenient location, particularly for travelers needing an overnight stop, and the availability of on-site dining options. The quality of breakfast is highlighted as a positive aspect by several reviewers. However, some guests noted that certain amenities could be improved, such as the absence of USB ports or bedside tables in some rooms, and the need for more functional furniture like suitcase stands. A few reviewers found the rooms to be dated or in need of minor refurbishment. Additionally, the timing of food service, particularly for hot meals in the restaurant and cafeteria, was mentioned as being quite late for some preferences, and one reviewer reported issues with the temperature and quality of the cooked breakfast.

Guests frequently praise the hotel's excellent location, often described as convenient and close to the town center. Reviewers also highlight positive experiences with friendly and helpful staff, particularly mentioning efficient check-in processes and a willingness to assist with arrangements. The hotel's facilities and bedrooms are also noted as being very good by many visitors. However, some areas for improvement have been identified. Parking can be a concern, with reports of tight spaces and challenging access, especially for motorcycles or larger vehicles. A few guests have also commented on the breakfast, with suggestions for enhancement. Additionally, some rooms have experienced inconsistent temperature control, and one guest noted a significant issue with a wheelchair-accessible room not meeting expectations.

Guests consistently praise the hotel's excellent and central location, making it ideal for exploring the city and nearby attractions. The beautiful architecture, particularly within the historic building and cloisters, is frequently highlighted as a significant strength. Many reviewers also appreciate the comfortable and spacious rooms, along with helpful and friendly staff. The hotel is noted as being particularly accommodating for guests with dogs, providing amenities and a convenient park location. However, some guests have expressed concerns regarding the hotel's condition. Several reviews mention that certain aspects, particularly bathrooms, appear dated and in need of refurbishment, including issues with grouting and cleanliness. Other common points of improvement include furniture that could be updated, a scarcity of electrical outlets, and occasional maintenance issues like leaks. Additionally, the parking garage has height restrictions, and the dog package was considered expensive by one reviewer.