Guests consistently praise the hotel's exceptional location, situated directly on the Plaza Mayor, offering beautiful views and convenient access to local amenities, bars, and restaurants. Many reviewers enjoyed the balconies, which provided lovely vistas of the plaza. The rooms are frequently described as clean, well-appointed, and modern, with comfortable beds and helpful staff who were responsive to requests. However, some guests experienced challenges related to accessibility, particularly the absence of a lift, making stairs difficult for those with luggage. There were also mentions of thin walls, which could lead to noise disturbances. Some found the heating system noisy, and a few encountered minor issues with room amenities, such as a non-functional hydromassage bath or a broken toilet seat. Wi-Fi connectivity also required attention for some guests.