Guests frequently praise this hotel for its unique character and historical setting, often describing it as a "hidden gem" or a "beautiful little gem." The magnificent old palace building, with its castle-like ambience and unbeatable, peaceful grounds, is a significant draw. Many appreciate the harmonious blend of ancient architecture with modern renovations. The location is also consistently highlighted as perfect, situated in a beautiful town. Staff are noted as being nice, helpful, and kind. However, several guests mention a lack of an elevator, requiring guests to climb multiple flights of stairs, which can be a challenge, especially with luggage. Room decor is sometimes described as dated or not matching the hotel's overall vibe. Some reviews noted issues with breakfast quality and variety, with a few experiencing a lack of hot water or maintenance concerns such as loose floor tiles.