Guests frequently praise the hotel's beautiful, old-world charm and its excellent location, situated very close to the city center and local attractions like parks and the tourism office. The hotel is noted for its character, with many appreciating the antique furnishings and the lovely gardens and terraces offering scenic views. The hospitality of the owners and staff is consistently highlighted as exceptional, with many guests finding them accommodating and a significant positive aspect of their stay. The breakfast is generally described as delicious and satisfying. However, several guests have pointed out that the hotel is quite dated, with rooms and bathrooms in need of modernization. The lack of an elevator, requiring reliance on stairs, is a common concern. Some reviewers also mentioned that rooms can become warm, especially on hot days, and that air conditioning is absent. Comfort of the beds and the provision of pillows were also noted as areas for improvement by some visitors.