Guests consistently praise the hotel's aesthetic appeal, often describing it as beautiful, grand, and steeped in history. The attention to detail in the tasteful decoration and furnishings is frequently highlighted, contributing to a comfortable and well-appointed atmosphere. Many reviewers also appreciate the spaciousness of the rooms and bathrooms, as well as the quality of the breakfast offerings served in pleasant dining areas. The friendly nature of the hosts is another commonly cited positive aspect.
However, some guests have encountered challenges with the property's accessibility, noting unclear instructions for entry and a complex check-in process that can feel overly secure. A few reviews also suggest that certain areas of the hotel may appear somewhat dated or in need of refurbishment, with mentions of poor quality bedding. Interactions with staff, in one instance, were described as curt and unwelcoming, impacting the overall experience.