Guests consistently praise the hotel's stunning and serene environment, often describing it as magical and exceptionally beautiful. The property's grounds are a significant draw, with opportunities for scenic bike rides and exploration. The staff are frequently commended for their professionalism, warmth, and attentiveness. Guests also appreciate the high-quality facilities, including pools, and the overall luxurious atmosphere that makes them feel at home.
While overwhelmingly positive, a few areas for improvement have been noted. Some dining experiences, particularly specific dishes or breakfast offerings, have been described as disappointing or overpriced. There were also minor concerns regarding the functionality of certain amenities, such as bikes and room service presentation, and in one instance, slow electric vehicle charging. A lack of air conditioning in some suites was also mentioned as a surprise.