Guests consistently praise the hotel for its beautiful setting, high standards of service, and exceptional staff who are frequently described as warm, friendly, and attentive. Reviewers frequently highlight the comfortable and well-appointed rooms, excellent breakfast offerings, and the quality of the food served in the restaurant. Many found the overall atmosphere to be welcoming and homely, contributing to a thoroughly enjoyable stay. While the majority of feedback is overwhelmingly positive, a few guests noted minor issues. One recurring concern was related to room temperature control, with some finding their rooms were not warm enough and heaters did not function correctly. Another guest reported a data security incident that impacted their booking information prior to arrival, expressing a desire for improved communication and data protection. Despite these points, guests generally expressed a high degree of satisfaction and a willingness to return.

Guests frequently praise the hotel's beautiful area and grounds, often describing the public spaces as having a lovely old country house ambiance. The staff are consistently noted as being friendly and helpful, with many guests appreciating the little extras in the rooms. The swimming pool and spa facilities are also highlighted as enjoyable amenities, and the hotel is considered good value by some, particularly for its location on the outskirts of a major city. However, several guests have raised concerns regarding the cleanliness of the hotel, with recurring mentions of carpets and upholstery needing attention. Some rooms have been described as dated and in need of refurbishment, with issues such as drafts from windows and mold also reported. While breakfast is enjoyed by some, others found the quality lacking. There were also specific comments about the quality of provided baby equipment and a lack of comfort in some beds.