Guests frequently praise the hotel's exceptional staff, who are consistently described as friendly, helpful, and attentive, going above and beyond for visitors. The food, particularly in the restaurant, receives widespread acclaim, with many highlighting its outstanding quality and deliciousness. The hotel's location is also a recurring positive, often cited as convenient and great, while comfortable rooms and pleasant decor contribute to a positive guest experience.
However, some guests have noted areas for improvement. A recurring concern is the condition of the rooms, with comments about them appearing tired or in need of refurbishment, and some instances of damp or musty smells. A few guests also found their rooms to be cold, and specific amenities like in-room tea and sugar supplies were occasionally insufficient. While breakfast is generally well-received, some found it wasn't to their taste, and one reviewer mentioned a lack of vegan cooked options.