Guests consistently praise the hotel's exceptionally friendly and helpful staff, who are frequently described as brilliant, welcoming, and a significant asset. The hotel is often noted for its excellent value, clean rooms, and comfortable stays, with many reviewers highlighting the positive atmosphere and convenient location for their needs.
However, some guests have noted areas for improvement. Concerns were raised regarding the plumbing, specifically slow-running water in some rooms, and a bright light that disturbed sleep. The check-in process, which occurs at the bar, was found to be a bit awkward by some, particularly during busy periods. Additionally, occasional unavailability of food and limited parking were mentioned as drawbacks.