Guests frequently praised the hotel for its friendly and welcoming atmosphere, with staff noted as being very helpful and accommodating. Positive comments highlighted good food, including a highly recommended breakfast and a child's favorite cheeseburger. The hotel was described as clean and comfortable, offering good entertainment options.
However, some guests experienced issues with room amenities and accessibility. Concerns were raised about difficult-to-open doors, insufficient lighting, and cold rooms upon arrival. Several reviewers mentioned problems with shower water pressure and cramped shower spaces. For those staying in loft rooms, the shower height was a notable issue. Additionally, a few guests found the hotel difficult to locate in the dark, and one reviewer noted loud music from the bar affecting sleep. Breakfast pricing was also questioned by one guest.